Post-Triage · Stage 1–3 Remediation · Finance & Accounting · FCA Reporting
🏦 FCA CP24/2 📋 3,000 Contracts LIVE
📊 Dashboard
📧 Stage 1 — Customer Comms
🧮 Stage 2 — Recalculation
💰 Stage 3 — Settlement
Redress Programme Reserve — Portfolio Level Dashboard
Reserve Waterfall — Actual (750 Contracts)
Live Programme MI — Real-Time Metrics
Stage 1 — Customer Communication Strategy & Batch Management
Agreement ID Customer Broker Product Batch Comms Status Letter Date Response Vulnerability Action
Stage 2 — Recalculation Chain
Agreement ID Customer Product Credit Amount Actual APR Flat Rate Gross Overcharge Comp. Interest 8% Total Redress Calc Status Review
Stage 3 — Settlement Workflow
A — Offer Letters Sent
B — Customer Response
C — Payment Auth
D — Paid & Confirmed
FOS Escalation
Agreement ID Customer Offer Amount Settlement Status Offer Date Response Payment Date FOS Ref Action

Batch Queue
Agreement ID Customer Product Comms Status Pending Docs Redress Est. Calc Status Settlement Risk Action
Case Detail
Case Accrual Queue
Agreement ID Customer Product Agmt Year Provision Gross Overcharge Comp Interest Calc Status Settlement Pending Docs Action
Case Detail
Chase Email
🏦 Update LMS / DMS
Loan Management System · Document Management System
System
Black Horse LMS (TCS BaNCS)
Case Reference
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LMS Update History — This Case
No LMS updates recorded for this case yet.
Case Detail